All orders are processed and shipped and shall reach you within 3-5 business days. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Shipping is free of charge. Please make sure to provide us with the correct address and contact details.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address. It is the customer's responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Casa Luna cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Returns & Exchanges

In case of returns or size exchanges please refer to our return center:

https://casaluna-fashion.com/pages/return-center

For UAE orders, the item(s) must be returned to us within 14 days of first receiving the parcel.

Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging.

Once we have received the items we will refund you within 3-4 business days.

For International orders, item(s) must be requested to return within 14 days of date shown on the dispatch note.

Please note that we allow a maximum of 4 weeks after placing the return/ exchange request for receiving the parcel. After this period has passed the return will not be accepted. Once we have received the items we will refund you within 3-4 business days.

International return shipping charges, customs duties and any other charges to be paid by the customer. Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, foreign odor including smoke, free of makeup stains, with all tags & original packaging.

Please note that all discounted item are final sales and cannot be returned and are not eligible for refunds. Exchanges of the same items for a different size are possible but subject to availabilty. Sale items can not be exchanged for other items.